We strive to accommodate changes to your account as long as it does not violate any law or legal requirement or cause the information to be incorrect. Information that has already been pooled with other data may not be retrievable or traced back for correction or removal from any database.

If your information changes, you may correct or update your registration information via your profile page. If you have linked people to your account and genetic data, you may de-link them under the “More…” section of the app.

If you no longer wish to participate in our Services, you may close your account by sending a request to Customer Support at help@humancode.com. When closing an account, we remove all personally identifiable genetic information from your account (or profile) within thirty (30) days of our receipt of your request. However, information (including personally identifiable genetic information) that you have previously provided and for which you have given consent to use will not be removed from ongoing or completed studies or business activities that use the information (such as anonymized or aggregated statistical information). In addition, we retain limited registration information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes.

Please note that HumanCode will have access to genetic information only related to our family of products.  You must contact Helix (helix.com) if you wish to further delete all genetic data collected from your initial saliva sample. 

Please contact us at help@humancode.com with any questions.

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